Posted on Dec 13, 2018
Highland Risk Services
Today’s consumers expect a certain standard of digitalization and accessibility from the companies they interact with, and that includes healthcare providers too. Consumers and patients in the healthcare industry are looking for convenience and discretion paired with superior care and customer service. The pressure to keep up with rapidly-changing healthcare technology can be overwhelming for providers, and growing cyber risks can make digitalization seem even more daunting. To be clear, digitalization in healthcare facilities does not refer to the advancements in medical technology that allow doctors to use robotics and other technological systems to provide enhanced care to their patients. Rather, digitalization is about enhancing the customer experience so that the care delivered by doctors is able to be done more efficiently and effectively.