Posted on Dec 20, 2018

Highland Risk Services

When a data breach occurs, the affected organization has a number of steps that they have to follow as part of their response to the event. When the breach is finally publicly announced, one of the first questions from customers and the general public is, “when did this happen?” The answer to this question varies, but when it has been more than a few weeks since the data breach event occurred, the public typically wants to know why they weren’t notified sooner, why the breach wasn’t detected sooner and what else the organization is keeping from them in the midst of such an occurrence. Simply put, the delaying of a public response after a breach can be a PR nightmare.